Contents of This Page
- What Is the ActionMap Toolkit?
- What Does the ActionMap Toolkit Produce?
- What Are Mapping and Evaluating?
- What Are the Parts of the Map?
- What is Evaluating?
- What Is the ActionMap Main Cycle?
- Mapping and Evaluating Can Cover Large Areas and Small Details
This page provides a quick overview of the ActionMap Toolkit.
For additional information please visit our website at actionmap.com
|The ActionMap Toolkit is an online tool for knowledge sharing, problem solving, consensus building and decision making.
It focuses on process development and improvement.
It can be used for individual work or for group meetings, both online or in-person.
It uses a single page format to lead a group through a compact improvement cycle, called the Main Cycle.
The ActionMap Toolkit is designed to produce two types of results:
- Collaboration Results
- Work Product Results
The Collaboration results are strong shared understanding, agreement and commitment to take action.
The Work Product results are high quality process maps, evaluations and action plans, that support and distribute the collaboration results.
The Map and Evaluate stages are the heart of the ActionMap method.
The Key to Mapping is shifting from a "Performance View" to a "Process View"...
In the process view, the focus is on the big picture of how value is produced in addition to doing specific tasks.
...and then to capture that "process view" in an easy to build, simple to understand diagram format.
The process maps can show a lot of measurable, tangible detail at the "transaction level" (individual events), as shown below.
All maps are made with the same standard format and the same type of parts.
The key to Evaluating is to capture people's feelings, intuitions and experience-based judgement, and to link them to the activities on the Map.
Evaluations can be:
- Goals (what we want to go toward)
- Issues (what we want to go away from)
- Change Ideas (how to get from the issues to the goals)
Notes can be any additional information that helps with understanding the process, including detailed measurements and qualities such as size and location.
The closer the evaluations are to specific, tangible parts of the map, the more useful the evaluations will be for changing the parts of the map.
Why do want to Map and Evaluate at the "Transaction Level of Detail"?
- We want to share the detailed knowledge of the activity
- tasks, values, ideas and plans
- The transaction level of detail is where:
- The labor takes place
- The work can be delegated
- The value is produced
- The issues, goals and ideas are experienced
- The opportunities for improvement and change can be made real
The Toolkit uses a compact process improvement cycle, called the Main Cycle:
After Mapping and Evaluating, the Main Cycle then:
- Prioritizes the Evaluations based on "What to do first?"
- Brainstorms for how to act on the high priority evaluations
- Turns the brainstorming ideas into action items with assignments and due dates
Mapping and Evaluating Can Cover Large Areas and Small Details
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